Privacy Policy

Familiacervera LTD (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or communicate with us about our Wi‑Fi products.

1. Data Controller

The data controller is Familiacervera LTD, 15 Coney Street, York YO1 9QL, United Kingdom. You can contact our Data Protection Officer at [email protected].

2. What Information We Collect

When you fill in our contact form, we collect your full name, email address, phone number, and any details you include in your message. We also collect technical information such as your IP address and browser type through standard web server logs.

3. How We Use Your Information

Your personal data is used solely to respond to your enquiries, provide quotes, process orders, and improve our services. We do not sell, rent, or share your information with third parties for their marketing purposes. We may share data with trusted service providers (e.g., hosting, analytics) who are contractually bound to protect it.

4. Legal Basis

We process your data on the basis of your consent (when you submit a form) and our legitimate interest in operating our business. You may withdraw consent at any time by contacting us.

5. Data Retention

We keep enquiry data for up to 24 months. Order and payment records are retained for 7 years to comply with UK tax laws.

6. Your Rights

Under the UK GDPR, you have the right to access, correct, delete, and port your personal data. To exercise these rights, email us at the address above. We will respond within one month.

7. Security

We implement technical and organizational measures to protect your data, including encryption and access controls. However, no internet transmission is 100% secure; you share information at your own risk.

8. Updates

We may update this policy occasionally. Changes will be posted on this page with an updated effective date.